Investors Guide

To educate and create awareness among investors.
Bombay Stock Exchange Limited, established in 1875 as the "Native Share and Stock Brokers' Association" is one of the oldest stock exchanges in Asia. BSE provides an efficient market, upholding the interests of the investors. It strives to educate and enlighten the investors by making the necessary information available to them. All market related information is available on its website (


Department of Investor Services
Protecting the interest of the investors dealing in securities is one of the main objectives of BSE. In pursuit of this objective, Department of Investor ' Services was set up in 1986. The grievances of investors against listed companies and BSE Trading Members are redressed by BSE. BSE also assists in the arbitration process both, between Trading Members inter-se and between Trading Members and non - Trading Members. The capital market can grow only when investors find it safe for them to invest and they are assured that the rules governing the market are fair and just to all the players. With a view to ensure speedy and effective resolution of claims, differences and disputes between Trading Members inter-se and between Trading Members and non - Trading Members, BSE has laid down a set of procedures for arbitration thereof. These procedures are duly embodied in the Rules, Bye-laws and Regulations of BSE, which have been duly approved by the Government of India / Securities and Exchange Board of India (SEBI).


Safeguards' for Investors'

These are some of the safeguards the investors should keep in mind before trading in the securities market.

  1. Selecting a Broker/ Sub - Broker

    Deal only with a SEBI registered Broker / Sub - broker after due diligence. Details of the BSE Brokers can be obtained from the Member's List published by BSE and from the website :

  2. Entering into an Agreement

    Fill in a Client registration form with the Broker / Sub - broker

    Enter into Broker / Sub - broker - Client Agreement. This agreement is mandatory for all investors for registering as a client of a BSE Trading Member. Ensure the following before entering into an agreement:

    Carefully read and understand the terms and conditions of the agreement before executing the same on a valid stamp paper of the requisite value Agreement to be signed on all the pages by the Client and the Member or their representative who has the authority to sign the agreement. Agreement has also to be signed by the witnesses by giving their names and addresses. Please note that Regulatory Authorities have not stipulated for execution of any document other than Broker/ Sub - Broker / Client Agreement.

  3. Transacting

    Specify to the Broker / Sub - broker, the exchange through which your trade is to be executed and maintain separate account for each exchange.

    Obtain a valid Contract Note from the Broker / Sub-broker within 24 hours of the execution of the trade. Contract note is a confirmation of trade(s) done on a particular day for and on behalf of a client in a format prescribed by BSE. It establishes a legally enforceable relationship between the Trading Member and his Client in respect of settlement of trades executed on BSE as stated in the Contract Note. Contract Notes are made in duplicate, and the Trading Member and Client, both keep one copy each. The Client is expected to sign on the duplicate copy of the Contract Note, confirming receipt of the original.

    1. Contract Note - Form 'A' - Contract Note issued where Member is acting for constituents as brokers/ agents.
    2. Contract Note - Form 'B' - Contract Note issued by Members dealing with constituents as principals.

    Ensure that the Contract Note contains: SEBI registration number of the Trading Member/ Sub – broker Details of trade such as, Order no, trade no., trade time, quantity, price, brokerage, settlement number, details of other levies.

    Trade price should be shown separately from the brokerage charged. The maximum brokerage that can be charged is Rs.0.25 per share/debenture or 2.5% of the contract price per share / debenture whichever is higher. This maximum brokerage is inclusive of the brokerage charged by the sub-broker (Sub-brokerage cannot exceed 1.5% of the contract price.) Any additional charges that a Trading Member can charge are Service Tax on the brokerage, any penalties arising on behalf of client and Securities Transaction Tax (STT). The brokerage, service tax and STT are required to be indicated separately in the Contract Note.

    Signature of authorised representative.

    Arbitration clause stating that the Courts in Mumbai shall have exclusive jurisdiction in respect of all proceedings to which the Exchange is a party, and in respect of all other proceedings, the Courts having jurisdiction over the area in which the respective Regional Investor Service Centre is situated, shall have jurisdiction, must be present on the face of the Contract note.

  4. Settlement

    Ensure delivery of securities /payment of money to the broker immediately upon getting the Contract Note for sale / purchase but in any case, before the prescribed pay-in-day.

    Member should pay the money or securities to the investor within 24 hours of the payout.

    Open a demat account.

    Opt for buying and selling shares in demat form.

    For delivery of shares from demat account, give the Depository Participant (D P) 'Delivery out' instructions to transfer the same from the beneficiary account to the pool account of broker through whom shares and securities have been sold. The following details to be given to the DP: details of the pool a/c of broker to which the shares are to be transferred, details of Security, quantity etc. As per the requirement of depositories the 'Delivery out' Instruction should be given atleast 48 hours prior to the cut-off time for the prescribed securities pay-in.

    For receiving shares in your demat account, give the Depository Participant (D P) 'Delivery in' instructions to accept shares in beneficiary account from the pool account of broker through whom shares have been purchased.

    If physical deliveries are received check the deliveries received as per Good/Bad delivery guidelines issued by SEBI.

    Bad delivery cases should be sorted out through BSE mechanism immediately.

    Ensure that all registration of physical shares for ownership by transfer should be executed by a valid, duly completed and stamped transfer deed.

  5. Facility of e-voting - As a result of advancement in technology, today there are many online facilities available for the investors in securities market. One of such facilities is the facility of e-voting available to the shareholders through Depository system. This online facility has many benefits for the shareholders of the company in terms of participating in the important policy decisions of the company, at a click of a button. Investors are advised to make use of this facility to the maximum. It is our endeavor to increase the usage of e-voting by the retail investors.


Rights of Investors
  • To receive all benefits/ material information declared for the investors by the Company.
  • Prompt services from the Company such as transfers, dematerialisation, Sub-divisions and consolidation of holdings in the Company.
  • As an equity holder have a right to subscribe to further issue of capital by the Company.
  • To receive Contract Note from the broker in the specified format given by the Exchange showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of your trades and Statement of Account at least once in a quarter from your Stockbroker.
  • To receive delivery of shares purchased/value of shares sold within 24 hours from pay-out.
  • To get registration for online applications viz Speed-e and Easiest provided by Depositories for online delivery of securities as an alternative to POA.
  • To approach nearest Regional Investor Service Centre’s of BSE for lodging a complaint/ file arbitration claim.
  • To get Unique Client Code (UCC) allotted.
  • To receive a copy of KYC and other documents executed.
  • To place order on complying with the norms agreed to with the Member.
  • To get best price for the scrip quoted for the scrip.
  • To file for arbitration with the Exchange, if you have any dispute against a listed company and or its Registrar and Share Transfer Agent (RTA) on delay or default in processing your request, as per SEBI circular dated 30.05.2022.


Obligations of the Investors
  • Should execute Know Your Client (KYC) documents and provide supporting document.
  • Should keep contact details viz Mobile number / Email ID updated with the stock broker and Depository Participant.
  • Should Pay funds and transfer securities for settlement and margin obligations on time.
  • Should understand the voluntary conditions being agreed with the member and the rights given to the member.
  • Should read Risk Disclosure Document at the time of account opening.
  • Should understand the products and operational framework and deadlines related to various trading and Clearing & Settlement processes.
  • Should verify details of trades and statement of account, bank account and DP account for funds and securities movement on periodical basis.



BSE Investor Service Centre

Unit / Shop No. SW / G-2,
Ground Floor, North Block,
Sacred World, Wanorie,
Pune - 411040.

Tele. No. : 020-65202065
Contact person - Mr. Siddharth Dixit

E-mail : Raipur

BSE Investor Service Centre
3rd Floor, T- 17,
Raheja Tower Fafadi Chowk,
Jail Road Raipur – 492001

Tele. No. : 0771 – 28883359 / 8236920359
Contact person: Mr. Amritap S. Kartik

E-mail : Ranchi

BSE Investor Service Centre
Ram Naresh Prasad Sharma 4TH Floor,
Vasundhara Mega Mart,
Argora Chowk
RANCHI – 834012

Tele. No. : 0651 -2244138 / 865 1036681
Contact person: Mr. Prashant Jha

Email ID : Shimla

BSE Investor Service Centre,
No. 1, Vishnu Chambers,
Kashi Visheswar Township Flat,
Vishnu Bhawan,
The Mall, Shimla – 171001

Cell. No. : 01772 - 805362 / 08988245362
Contact person - Mr. Hari Das Kaushal
E-mail : Vadodara

BSE Investor Service Centre, Vadodara

701 – A, 7th floor, Mid-Town Heights,
Jetalpur Road, Alkapuri,
Vadodara – 390 007

Tel. No. : 0265 - 2341969
Contact person - Mr.Anoop Dwivedi
E-mail :
Jurisdiction Of Courts

The Courts in Mumbai shall have exclusive jurisdiction in respect of all proceedings to which the Exchange is a party, and in respect of all other proceedings, the Courts having jurisdiction over the area in which the respective Regional Investor Service Centre is situated, shall have jurisdiction.


Brokerage & Stamp Duty

BSE has not prescribed any minimum brokerage, and hence the same is negotiable. Though the maximum brokerage allowed is 2.5% percent of the contract price, the brokerage generally charged by the Members is much lower. A Member may have different scales of brokerages for delivery transactions, trading transactions and the like.

The present duty for equity shares transfer is 25paise for every Rs.100 or part thereof, on the amount of consideration while the duty for transfer of debentures varies from state to state, applicable on the basis of the location of the registered office of the concerned issuing company.


Investor Awareness & Education

Investor Awareness Program

Investor Awareness Programs are being regularly conducted by BSE at various places in the country to educate the investors and to create awareness among the investors regarding the capital market and in particular the working of the stock exchanges. The Investor Awareness Programs cover topics like DOs and DON'Ts for investors, Instruments of Investment, Portfolio approach, Mutual funds, Trading, Clearing and Settlement, Rolling Settlement, Investors' Protection Fund, Trade Guarantee Fund, Dematerialisation of Shares, Debt Market, Investors' Grievance Redressal system available with SEBI, BSE & Company Law Board, information on S&P BSE Sensex and other Indices, Derivatives etc.

BSE also takes initiatives through:

BSE Training Institute (BTI) which organises investor education programs periodically on various subjects like Capital Markets, Fundamental Analysis, Technical Analysis, Derivatives, Index Futures and Options, Debt Market etc. For the Derivatives market, BTI conducts BCDE i.e. BSE's certification on Derivative Exchange, a certification test recognized by the SEBI. For details, please contact : BSE Training Institute, 18th Floor, P.J.Tower, Dalal Street, Mumbai - 400001.

BSE's official Website : which is the focal point for information dissemination. It updates the investors with the latest information on the stock market on a daily basis through real time updation of statistical data on market activity, corporate information and results. Educative articles on various products and processes are also available on the site.

Publications: BSE regularly comes out with publications for investor education on various products and processes

Quotation Files in database format (dbf)
Rates of Securities traded (Group A+B1+B2+F) (with volume) The rates include open, high, low and close prices of all the Securities traded and also no. of trades, volume and value of shares traded.
Annual subscription Charges - Rs 15,000
Timings - 5.30 p.m. to 7.30 p.m. (Monday to Friday)
Dissemination of Daily Notices and circulars of the BSE
Installation and maintenance charges for first six months -
For members of BSE Rs. 1,500
For non-members Rs. 5,000
Please make the payment by cheque/demand draft in favour of Bombay Stock Exchange Ltd and send to the Research and Information Dept, BSE, P.J. Towers 25th Floor, Dalal Street, Mumbai 400 001.

For further information/clarification, please contact:
Business Development, BSE
Phone : 2421233/4 Extn :8390
Investor Awareness and Education PPTs"